Device problemArloSmart SensorsPriority 109
Learn how to troubleshoot Arlo Home Security System All-in-One Sensor when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemecobeeSmart SensorsPriority 109
Learn how to troubleshoot ecobee SmartSensor when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoogle NestSmart Speakers & DisplaysPriority 109
Learn how to troubleshoot Google Nest Hub 2nd Gen when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoogle NestSmart Speakers & DisplaysPriority 109
Learn how to troubleshoot Google Nest Mini 2nd Gen when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoveeSmart SensorsPriority 109
Learn how to troubleshoot Govee Bluetooth Hygrometer Thermometer when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemRingSmart SensorsPriority 109
Learn how to troubleshoot Ring Alarm Contact Sensor when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemShellySmart SensorsPriority 109
Learn how to troubleshoot Shelly BLU Door/Window when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemShellySmart SensorsPriority 109
Learn how to troubleshoot Shelly H&T Gen3 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemShellySmart SensorsPriority 109
Learn how to troubleshoot Shelly Motion 2 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemYaleSmart SensorsPriority 109
Learn how to troubleshoot Yale Smart Alarm Outdoor Motion Detector when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemecobeeSmart Thermostats & Radiator ControlsPriority 109
Learn how to troubleshoot ecobee Smart Thermostat Enhanced when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemecobeeSmart Thermostats & Radiator ControlsPriority 109
Learn how to troubleshoot ecobee Smart Thermostat Premium when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoogle NestSmart Thermostats & Radiator ControlsPriority 109
Learn how to troubleshoot Google Nest Learning Thermostat 3rd Gen when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoogle NestSmart Thermostats & Radiator ControlsPriority 109
Learn how to troubleshoot Google Nest Thermostat when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoveeSmart Thermostats & Radiator ControlsPriority 109
Learn how to troubleshoot Govee Smart Space Heater when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link KasaSmart Thermostats & Radiator ControlsPriority 109
Learn how to troubleshoot TP-Link Kasa KE100 KIT Smart Radiator Thermostat when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Support articlePriority 108
Fix Thread network problems with checks for border routers, controller roles, Matter onboarding and accessory reachability.
Category ecosystemSmart CamerasAmazon AlexaPriority 108
Fix Smart Cameras devices when they show the issue "Alexa not discovering device" in Amazon Alexa. Includes common setup, discovery, hub, Matter and sync patterns across the category.
Category ecosystemSmart CamerasGoogle HomePriority 108
Fix Smart Cameras devices when they show the issue "Google Home not finding device" in Google Home. Includes common setup, discovery, hub, Matter and sync patterns across the category.
Category ecosystemSmart Light BulbsAmazon AlexaPriority 108
Fix Smart Light Bulbs devices when they show the issue "Alexa not discovering device" in Amazon Alexa. Includes common setup, discovery, hub, Matter and sync patterns across the category.
Category ecosystemSmart Light BulbsGoogle HomePriority 108
Fix Smart Light Bulbs devices when they show the issue "Google Home not finding device" in Google Home. Includes common setup, discovery, hub, Matter and sync patterns across the category.
Category ecosystemSmart Light Strips & PanelsAmazon AlexaPriority 108
Fix Smart Light Strips & Panels devices when they show the issue "Alexa not discovering device" in Amazon Alexa. Includes common setup, discovery, hub, Matter and sync patterns across the category.
Category ecosystemSmart Light Strips & PanelsGoogle HomePriority 108
Fix Smart Light Strips & Panels devices when they show the issue "Google Home not finding device" in Google Home. Includes common setup, discovery, hub, Matter and sync patterns across the category.
Category ecosystemSmart Light Strips & PanelsApple HomeKitPriority 108
Fix Smart Light Strips & Panels devices when they show the issue "HomeKit not responding" in Apple HomeKit. Includes common setup, discovery, hub, Matter and sync patterns across the category.