Guides
Device problem guidePriority 110
Learn how to troubleshoot Govee Outdoor Permanent Lights Pro when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Govee RGBIC LED Strip Light M1 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Govee Smart Light Bulb H6008 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Nanoleaf 4D Screen Mirror and Lightstrip Kit when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Nanoleaf Essentials Matter A19 Bulb when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Nanoleaf Essentials Matter Lightstrip when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Nanoleaf Lines Starter Kit when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Nanoleaf Shapes Hexagons Starter Kit when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Nanoleaf Skylight Starter Kit when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue Bridge when it has the following issue: thread network issue. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue Go Portable Lamp when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue Lightstrip Plus when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue Play Light Bar when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue White A19 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue White Ambiance A19 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue White and Color Ambiance A19 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue White and Color Ambiance BR30 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Philips Hue White and Color Ambiance GU10 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Ring Alarm Contact Sensor when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problem guidePriority 110
Learn how to troubleshoot Shelly BLU Door/Window when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Support articles
Support articlePriority 110
Extend battery life on smart home devices with signal, activity, sensitivity, wake interval and temperature checks.
Support articlePriority 110
Reconnect a video doorbell to Wi-Fi step by step and test ringing, motion alerts, live view and talkback afterward.
Support articlePriority 110
Reset a smart camera the right way. Includes checks for live view, motion detection, Wi-Fi, firmware and account sync before factory reset.
Support articlePriority 110
Reset a smart plug without making troubleshooting harder. Includes power checks, Wi-Fi setup advice and automation retesting.