How to reset a smart plug and reconnect it properly

This support article is designed for smart-plug troubleshooting and should work well as a supporting guide for programmatic device-problem pages.

1. Confirm the wall outlet and the connected appliance both work before blaming the plug.
2. Check for a physical reset button and hold it only for the documented interval.
3. Reconnect using the same 2.4 GHz network and account when possible.
4. Recreate or verify any schedules, timers and automation links after setup.
5. Test on/off switching locally and remotely before marking the issue resolved.

Ideal companion article for plug not turning on, offline in app and not connecting to Wi-Fi pages.