Device problemAugustSmart Switches & RelaysPriority 113
Learn how to troubleshoot August Smart Keypad when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemShellySmart Switches & RelaysPriority 113
Learn how to troubleshoot Shelly Plus 1PM when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemShellySmart Switches & RelaysPriority 113
Learn how to troubleshoot Shelly Pro 2PM when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link KasaSmart Switches & RelaysPriority 113
Learn how to troubleshoot TP-Link Kasa KS205 Smart Wi-Fi Light Switch when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link TapoSmart Switches & RelaysPriority 113
Learn how to troubleshoot TP-Link Tapo S200B Smart Button when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Support articlePriority 112
Re-add a HomeKit accessory carefully with checks for controller ownership, local network access, room placement and Matter/bridge roles.
Device problemAmazon AlexaSmart Hubs & BridgesPriority 112
Learn how to troubleshoot Amazon Echo Hub when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAqaraSmart Hubs & BridgesPriority 112
Learn how to troubleshoot Aqara Hub M2 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAqaraSmart Hubs & BridgesPriority 112
Learn how to troubleshoot Aqara Hub M3 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemArloSmart Hubs & BridgesPriority 112
Learn how to troubleshoot Arlo Chime 2 when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAugustSmart Hubs & BridgesPriority 112
Learn how to troubleshoot August Connect Wi-Fi Bridge when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemPhilips HueSmart Hubs & BridgesPriority 112
Learn how to troubleshoot Philips Hue Bridge when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link KasaSmart Hubs & BridgesPriority 112
Learn how to troubleshoot TP-Link Kasa KH100 Hub when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link TapoSmart Hubs & BridgesPriority 112
Learn how to troubleshoot TP-Link Tapo H100 Smart Hub when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemYaleSmart Hubs & BridgesPriority 112
Learn how to troubleshoot Yale Connect Wi-Fi Bridge when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAqaraSmart LocksPriority 112
Learn how to troubleshoot Aqara Smart Lock U100 when it has the following issue: device unresponsive. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemArloVideo DoorbellsPriority 112
Learn how to troubleshoot Arlo Video Doorbell 2K when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemArloVideo DoorbellsPriority 112
Learn how to troubleshoot Arlo Video Doorbell 2K when it has the following issue: notifications not working. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAugustSmart LocksPriority 112
Learn how to troubleshoot August Smart Lock Pro 3rd Gen when it has the following issue: device unresponsive. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAugustSmart LocksPriority 112
Learn how to troubleshoot August Wi-Fi Smart Lock when it has the following issue: device unresponsive. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemecobeeVideo DoorbellsPriority 112
Learn how to troubleshoot ecobee Smart Doorbell Camera when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemecobeeVideo DoorbellsPriority 112
Learn how to troubleshoot ecobee Smart Doorbell Camera when it has the following issue: notifications not working. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoogle NestVideo DoorbellsPriority 112
Learn how to troubleshoot Google Nest Doorbell Battery when it has the following issue: not showing in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemGoogle NestVideo DoorbellsPriority 112
Learn how to troubleshoot Google Nest Doorbell Battery when it has the following issue: notifications not working. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.