Device problemTP-Link KasaSmart PlugsPriority 121
Learn how to troubleshoot TP-Link Kasa HS103 Smart Plug when it has the following issue: plug not turning on. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link KasaSmart PlugsPriority 121
Learn how to troubleshoot TP-Link Kasa KP125M Matter Smart Plug Mini when it has the following issue: plug not turning on. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link TapoSmart PlugsPriority 121
Learn how to troubleshoot TP-Link Tapo P100 Mini Smart Wi-Fi Plug when it has the following issue: plug not turning on. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemTP-Link TapoSmart PlugsPriority 121
Learn how to troubleshoot TP-Link Tapo P110 Mini Smart Wi-Fi Plug with Energy Monitoring when it has the following issue: plug not turning on. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Support articlePriority 120
Fix hub or bridge connection issues with Ethernet, router, app and cloud checks in the right order.
Support articlePriority 120
Fix jammed smart locks by checking alignment, bolt friction, strike fit, battery output and calibration state.
Support articlePriority 120
Fix smart lock calibration failures by checking bolt travel, door alignment, battery health and setup order.
Device + ecosystemAqaraSmart CamerasAmazon AlexaPriority 120
Fix Aqara Camera Hub G3 when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart CamerasGoogle HomePriority 120
Fix Aqara Camera Hub G3 when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart CamerasApple HomeKitPriority 120
Fix Aqara Camera Hub G3 when it shows the issue "HomeKit not responding" in Apple HomeKit. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesAmazon AlexaPriority 120
Fix Aqara Hub M2 when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesGoogle HomePriority 120
Fix Aqara Hub M2 when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesApple HomeKitPriority 120
Fix Aqara Hub M2 when it shows the issue "HomeKit not responding" in Apple HomeKit. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesMatterPriority 120
Fix Aqara Hub M2 when it shows the issue "Matter pairing failed" in Matter. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesAmazon AlexaPriority 120
Fix Aqara Hub M3 when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesGoogle HomePriority 120
Fix Aqara Hub M3 when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesApple HomeKitPriority 120
Fix Aqara Hub M3 when it shows the issue "HomeKit not responding" in Apple HomeKit. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart Hubs & BridgesMatterPriority 120
Fix Aqara Hub M3 when it shows the issue "Matter pairing failed" in Matter. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemPhilips HueSmart Hubs & BridgesApple HomeKitPriority 120
Fix Philips Hue Bridge when it shows the issue "HomeKit not responding" in Apple HomeKit. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemPhilips HueSmart Hubs & BridgesMatterPriority 120
Fix Philips Hue Bridge when it shows the issue "Matter pairing failed" in Matter. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemPhilips HueSmart Hubs & BridgesSamsung SmartThingsPriority 120
Fix Philips Hue Bridge when it shows the issue "SmartThings not syncing" in Samsung SmartThings. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart LocksAmazon AlexaPriority 120
Fix Aqara Smart Lock U100 when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart LocksGoogle HomePriority 120
Fix Aqara Smart Lock U100 when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemAqaraSmart LocksApple HomeKitPriority 120
Fix Aqara Smart Lock U100 when it shows the issue "HomeKit not responding" in Apple HomeKit. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.