Device + ecosystemNanoleafSmart Light Strips & PanelsGoogle HomePriority 118
Fix Nanoleaf Shapes Hexagons Starter Kit when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemNanoleafSmart Light Strips & PanelsApple HomeKitPriority 118
Fix Nanoleaf Shapes Hexagons Starter Kit when it shows the issue "HomeKit not responding" in Apple HomeKit. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemNanoleafSmart Light Strips & PanelsAmazon AlexaPriority 118
Fix Nanoleaf Skylight Starter Kit when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemNanoleafSmart Light Strips & PanelsGoogle HomePriority 118
Fix Nanoleaf Skylight Starter Kit when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemNanoleafSmart Light Strips & PanelsApple HomeKitPriority 118
Fix Nanoleaf Skylight Starter Kit when it shows the issue "HomeKit not responding" in Apple HomeKit. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemPhilips HueSmart Light Strips & PanelsAmazon AlexaPriority 118
Fix Philips Hue Go Portable Lamp when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemPhilips HueSmart Light Strips & PanelsGoogle HomePriority 118
Fix Philips Hue Go Portable Lamp when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemPhilips HueSmart Light Strips & PanelsAmazon AlexaPriority 118
Fix Philips Hue Lightstrip Plus when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemPhilips HueSmart Light Strips & PanelsGoogle HomePriority 118
Fix Philips Hue Lightstrip Plus when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemTP-Link TapoSmart Light Strips & PanelsAmazon AlexaPriority 118
Fix TP-Link Tapo L900-5 Smart Wi-Fi Light Strip when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemTP-Link TapoSmart Light Strips & PanelsGoogle HomePriority 118
Fix TP-Link Tapo L900-5 Smart Wi-Fi Light Strip when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemShellySmart Switches & RelaysAmazon AlexaPriority 118
Fix Shelly Plus 1PM when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemShellySmart Switches & RelaysGoogle HomePriority 118
Fix Shelly Plus 1PM when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemShellySmart Switches & RelaysAmazon AlexaPriority 118
Fix Shelly Pro 2PM when it shows the issue "Alexa not discovering device" in Amazon Alexa. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Device + ecosystemShellySmart Switches & RelaysGoogle HomePriority 118
Fix Shelly Pro 2PM when it shows the issue "Google Home not finding device" in Google Home. Includes discovery checks, account relinking, app refresh, router and hub steps, and common compatibility causes.
Support articlePriority 117
Fix motion detection issues using sensitivity, zone, placement, battery and firmware checks.
Device problemAmazon AlexaSmart Hubs & BridgesPriority 117
Learn how to troubleshoot Amazon Echo Hub when it has the following issue: offline in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAqaraSmart CamerasPriority 117
Learn how to troubleshoot Aqara Camera Hub G3 when it has the following issue: camera night vision not working. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAqaraSmart CamerasPriority 117
Learn how to troubleshoot Aqara Camera Hub G3 when it has the following issue: not connecting to wi‑fi. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAqaraSmart Hubs & BridgesPriority 117
Learn how to troubleshoot Aqara Hub M2 when it has the following issue: offline in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemAqaraSmart Hubs & BridgesPriority 117
Learn how to troubleshoot Aqara Hub M3 when it has the following issue: offline in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemArloSmart Hubs & BridgesPriority 117
Learn how to troubleshoot Arlo Chime 2 when it has the following issue: offline in app. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemArloSmart CamerasPriority 117
Learn how to troubleshoot Arlo Essential Indoor Camera 2nd Gen when it has the following issue: camera night vision not working. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.
Device problemArloSmart CamerasPriority 117
Learn how to troubleshoot Arlo Essential Indoor Camera 2nd Gen when it has the following issue: not connecting to wi‑fi. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.