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Guides

August Connect Wi-Fi Bridge Firmware update failed

Device problem guidePriority 111
Learn how to troubleshoot August Connect Wi-Fi Bridge when it has the following issue: firmware update failed. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Connect Wi-Fi Bridge Setup stuck during installation

Device problem guidePriority 111
Learn how to troubleshoot August Connect Wi-Fi Bridge when it has the following issue: setup stuck during installation. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Smart Keypad Not connecting to Wi‑Fi

Device problem guidePriority 111
Learn how to troubleshoot August Smart Keypad when it has the following issue: not connecting to wi‑fi. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Smart Lock Pro 3rd Gen Battery draining fast

Device problem guidePriority 111
Learn how to troubleshoot August Smart Lock Pro 3rd Gen when it has the following issue: battery draining fast. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Smart Lock Pro 3rd Gen Intermittent disconnects

Device problem guidePriority 111
Learn how to troubleshoot August Smart Lock Pro 3rd Gen when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Smart Lock Pro 3rd Gen Not connecting to Wi‑Fi

Device problem guidePriority 111
Learn how to troubleshoot August Smart Lock Pro 3rd Gen when it has the following issue: not connecting to wi‑fi. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Wi-Fi Smart Lock Battery draining fast

Device problem guidePriority 111
Learn how to troubleshoot August Wi-Fi Smart Lock when it has the following issue: battery draining fast. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Wi-Fi Smart Lock Intermittent disconnects

Device problem guidePriority 111
Learn how to troubleshoot August Wi-Fi Smart Lock when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

August Wi-Fi Smart Lock Not connecting to Wi‑Fi

Device problem guidePriority 111
Learn how to troubleshoot August Wi-Fi Smart Lock when it has the following issue: not connecting to wi‑fi. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

ecobee Smart Thermostat Enhanced Intermittent disconnects

Device problem guidePriority 111
Learn how to troubleshoot ecobee Smart Thermostat Enhanced when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

ecobee Smart Thermostat Enhanced Not pairing

Device problem guidePriority 111
Learn how to troubleshoot ecobee Smart Thermostat Enhanced when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

ecobee Smart Thermostat Premium Intermittent disconnects

Device problem guidePriority 111
Learn how to troubleshoot ecobee Smart Thermostat Premium when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

ecobee Smart Thermostat Premium Not pairing

Device problem guidePriority 111
Learn how to troubleshoot ecobee Smart Thermostat Premium when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

ecobee SmartSensor Device unresponsive

Device problem guidePriority 111
Learn how to troubleshoot ecobee SmartSensor when it has the following issue: device unresponsive. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

ecobee SmartSensor Zigbee device offline

Device problem guidePriority 111
Learn how to troubleshoot ecobee SmartSensor when it has the following issue: zigbee device offline. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

Google Nest Learning Thermostat 3rd Gen Not pairing

Device problem guidePriority 111
Learn how to troubleshoot Google Nest Learning Thermostat 3rd Gen when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

Google Nest Thermostat Intermittent disconnects

Device problem guidePriority 111
Learn how to troubleshoot Google Nest Thermostat when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

Google Nest Thermostat Not pairing

Device problem guidePriority 111
Learn how to troubleshoot Google Nest Thermostat when it has the following issue: not pairing. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

Govee Bluetooth Hygrometer Thermometer Device unresponsive

Device problem guidePriority 111
Learn how to troubleshoot Govee Bluetooth Hygrometer Thermometer when it has the following issue: device unresponsive. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

Govee Bluetooth Hygrometer Thermometer Zigbee device offline

Device problem guidePriority 111
Learn how to troubleshoot Govee Bluetooth Hygrometer Thermometer when it has the following issue: zigbee device offline. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.

Govee Glide Hexa Light Panels Intermittent disconnects

Device problem guidePriority 111
Learn how to troubleshoot Govee Glide Hexa Light Panels when it has the following issue: intermittent disconnects. Includes common causes, step-by-step fixes, app checks and network troubleshooting tips.